Delivery Information

• Processing Time: All limited edition prints are produced on demand using a trusted Print-on-Demand (POD) service on museum-grade Hahnemühle paper. Please allow 3–7 business days for production and processing.
  
• Shipping: Free standard shipping is available across Europe. International orders (US, Brazil, Australia) are fulfilled upon request—contact us at info@voilegallery.com for details and rates.
  
• Delivery Time: Expect 7–14 business days for Europe, with international delivery times varying based on location (details provided after order confirmation).
  
• Tracking: A tracking number will be emailed to you once your print is dispatched by our POD partner.
  

Returns Policy

At Voile Gallery, we are committed to delivering high-quality, limited edition prints. Our returns policy reflects the unique nature of these artworks while respecting your legal rights.

• Returns for Damaged Goods: If your print arrives damaged due to shipping, please contact us at info@voilegallery.com within 14 days of delivery with photos of the damage. Our POD partner will arrange a replacement or refund.
• No Returns for Change of Mind: Each print is a limited edition of 25, printed on demand, making it a personalized artwork. Returns are not accepted if you change your mind or the item does not meet your expectations, except as required by law.
• Legal Rights: Under EU law, you are entitled to a 2-year guarantee for faulty goods or items not as described (e.g., manufacturing defects). If such an issue occurs, contact us within a reasonable time at info@voilegallery.com, and we will coordinate with our POD partner to repair, replace, or refund as required. This policy does not affect your statutory rights.
• Return Process: For eligible returns (damaged or faulty goods), email info@voilegallery.com with your order number and details. Our POD partner will handle the process, and you may be responsible for return shipping costs unless otherwise agreed.